What is workplace mediation (and why might you need it)?

Workplace conflict is inevitable. Throw a group of people together for 40 hours a week, add in deadlines, office politics, and the occasional passive-aggressive email, and boom - tensions rise. But here’s the good news… workplace mediation exists to stop small issues from turning into full-blown disasters.

So, what is workplace mediation?

Workplace mediation is a confidential, voluntary process where a neutral third party (that’s us!) helps resolve disputes. It’s not about deciding who’s right or wrong - it’s about getting people talking, understanding each other, and finding a way forward that actually works.

Mediation can be used for:

• Team tensions and personality clashes

• Communication breakdowns

• Disputes over roles, responsibilities, or workloads

• Manager vs. employee conflicts

• Any workplace friction that’s stopping people from working effectively

Why not just let HR handle it?

HR is great, but their job is to enforce policies, not necessarily to fix relationships. A formal complaint process can often escalate tensions rather than resolve them, leading to grievances, resignations, or even tribunals. Mediation, on the other hand, gets to the heart of the problem quickly, privately, and effectively.

Does it actually work?

Yes! Studies show that workplace mediation has a high success rate, with many disputes being resolved in just one session. It saves time, money, and a whole lot of stress.

The bottom line

Workplace mediation is the smart, proactive way to tackle conflict before it damages morale, productivity, or your bottom line. Got tension in your team? Let’s fix it.

📩 hello@resolved-mediation.co.uk