Workplace conflict in the UK - how much is it really costing your business?

Picture the scene - two employees aren’t getting along. At first, it’s just a bit of tension; some awkward silences, a few passive-aggressive emails. But soon, it spreads. Other colleagues get dragged in. Productivity slows. Sick days mysteriously increase. And before you know it, your business is losing customers, morale is low and all this is having an impact on the bottom line.

The hard numbers

According to UK research, workplace conflict costs businesses around £28.5 billion per year. That’s roughly £1,000 per employee. Why? Because unresolved disputes lead to:

• Absenteeism – People start calling in sick to avoid the drama.
  

• Staff turnover – Good employees quit rather than deal with toxic environments.
  

• Lost productivity – Work slows down because people are too busy feuding (or gossiping about the feud).
  

• Legal costs – Escalated conflicts can lead to grievances, tribunals, and expensive legal battles.

How mediation saves you money

Instead of letting conflict spiral into a costly disaster, workplace mediation steps in early. A trained mediator helps employees talk it out, clear up misunderstandings, and find solutions before things get out of hand. Mediation isn’t about forcing people to be best friends - it’s about restoring professionalism, improving communication, and keeping your business running smoothly.

Final thought

Ignoring workplace conflict doesn’t make it go away. It just makes it more expensive. Investing in mediation is investing in your company’s productivity, morale, and bottom line.

Want to know more about how mediation could work for you?

📩 hello@resolved-mediation.co.uk